....a broken wireless gateway/modem. Whatever that is. All I know is that it was 3 months old and I have been on the phone with AT&T U-verse since Saturday. (By the way, I can personally recommend www.gethuman.com as I have not had to press 1 for English or 2 for Hindi even once.)
My eight phone calls have netted me 11 customer service conversations and two technician visits. Today we are scheduled for technician #3. If he doesn't bring a new box that makes my home phone and Internet work, he'd better bring earplugs and a check that covers every dime I've paid to this company.
You may now return to your regularly scheduled bloggers (who clearly do not use AT&T to stay connected).